A cracked supply line at 2am, a water heater that quit on a Sunday, a slab leak that's been climbing your water bill for weeks — whatever brought you here, our Newport News-based crews are already staged and ready to roll.
Behind Street Wise - Plumbing is a crew of journeyman and master plumbers who've worked on everything from century-old cast iron to brand-new PEX systems. We're insured for the job, licensed in VA, and we stand behind every repair with a written warranty.
Our dispatchers know the neighborhoods of Newport News well enough to tell you roughly what's driving a call before the truck even arrives — older sections tend toward galvanized pipe issues, newer builds toward fixture and appliance connections.
Our trucks are stocked before they leave the yard each morning, not after a customer calls — common valves, wax rings, supply lines, and fittings ride along so a Newport News technician isn't making a parts-store run mid-repair.
These are the patterns our Newport News dispatchers hear about most right before a job turns into an emergency call.
When water's actively coming out somewhere it shouldn't, minutes matter more than money. Our on-call technicians in Newport News are dispatched with the parts and equipment to handle burst pipes, failed water heaters, and overflowing fixtures on the first trip.
Faucet replacements, garbage disposal swaps, toilet installs, and whole-house re-pipes — our residential division works on the full range of what a Newport News home needs, not just the easy jobs.
We work around your business hours where possible, not the other way around. Commercial clients across Newport News, VA rely on us for scheduled maintenance, backflow prevention compliance, and rapid response when a fixture goes down mid-shift.
Slow drains, recurring clogs, and sewer backups get diagnosed with real equipment — camera inspection and hydro-jetting — not guesswork. We'll show you exactly what's happening in the line before recommending a repair.
Whether it's a pilot light that won't stay lit or a full tank-to-tankless conversion, our technicians are certified on both gas and electric systems common in Newport News, VA homes.
We use electronic leak detection to pinpoint the source before any demolition starts, so the repair stays focused instead of turning into a bigger project than it needs to be.
We replace failing shutoff valves and supply lines as part of fixture work rather than reconnecting new fixtures to old, brittle hardware that's likely to fail next.
You'll talk to an actual dispatcher in Newport News, VA who asks a few quick questions to understand the problem and your address.
We route the closest qualified technician in Newport News, and you'll get a realistic arrival window instead of a vague "sometime today."
Before a wrench touches anything, you'll get a written, upfront price for the repair — no surprise line items after the fact.
Once the fix is complete and tested, you get a written warranty — if something related fails, we come back and make it right.
You approve a flat price before we start — never a rate that climbs once the job's already underway.
Because our trucks are already staged around Newport News, VA, we're rarely the "next week" plumber.
We're happy to have every technician show ID and license on arrival; it's a standard we hold ourselves to, not a special request.
If a repair we performed fails under normal use within the warranty period, we return and fix it at no charge.
"Pipe burst under the kitchen sink at 11pm and they still picked up. Tech had it shut off and temp-patched within the hour." — Homeowner, Newport News
"They found the slab leak with equipment instead of just guessing where to cut drywall. Saved me a lot of unnecessary demo." — Newport News resident
"Tankless conversion took half a day and they explained the sizing instead of just upselling the biggest unit." — Newport News customer
"Commercial kitchen backup on a Sunday and they still got a tech out before we opened Monday." — Restaurant manager, Newport News
"Technician was straightforward about which repair was actually necessary versus which was optional. Didn't feel pushed." — Homeowner, Newport News
"Re-piped most of our first floor after years of pinhole leaks in the old copper. Clean work, and they walked me through what they found at each stage." — Homeowner, Newport News
Our Newport News dispatch covers the surrounding neighborhoods and zip codes, with trucks staged to keep response times reasonable even during peak call volume.
If you're near Newport News but technically outside the city line, dispatch still covers you — our routing is built around drive time from the nearest staged truck, not a hard municipal boundary.
Because trucks are staged throughout Newport News, VA, most Newport News calls see a technician the same day, with priority routing for active leaks and no-water situations.
Yes — every job gets a written, flat-rate quote after diagnosis and before any repair begins, so there's no surprise on the invoice.
Anything actively leaking, flooding, or leaving a Newport News home without water gets emergency priority, day or night.
Yes, and we encourage customers to ask to see license and ID on arrival — it's standard for every truck we send.
Yes — older pipe materials are a large part of the Newport News workload, and we carry the fittings for legacy systems on most trucks.
Usually. Electronic leak detection lets us pinpoint the exact location first, which keeps the opening small and targeted rather than exploratory.
We service and install most major tank and tankless brands available in Newport News, VA, both gas and electric.
Yes, every repair includes a written parts-and-labor warranty; specific terms are provided with your invoice.
Emergency and after-hours calls are priced clearly at the time of dispatch — you'll always be told the rate before committing.
We cover Newport News and a broad radius of surrounding communities throughout Newport News, VA — see the coverage list below for specific zip codes.
Same-day replacement is common, though tankless conversions or unusual venting setups may need a short follow-up visit to finish code-compliant venting.
You'll need to be present for the initial diagnosis and price approval, but for longer Newport News jobs many customers step out once work is underway and approved.
Dispatch is standing by 24/7 across Newport News, VA — call +1-855-718-1500.
Call +1-855-718-1500